Return and Refund Policy

We accept returns/exchanges of unworn, unwashed, and undamaged merchandise retaining all original tags that were purchased online at www.theprairieprep.com. All returns/exchanges must be initiated and received at our warehouse within 30 days of delivery to be eligible for a return/exchange.   All purchases made on or after November 1st are eligible for our extended holiday return period.    All holiday returns/exchanges must be received at our office by January 10th in order to be eligible.    All returns/exchanges must be accompanied by the original packing slip or receipt.   The original shipping and handling costs associated with an order are not eligible for refund.   A return/exchange will be processed once it has been received at our factory and its condition has been deemed to be in accordance with our policy.   The Prairie Prep reserves the right in our sole discretion to deny returns/exchanges that are found not to be in accordance with our policy.

Customized Orders:

Orders for monogrammed/personalized items cannot be cancelled, returned or exchanged.

Shipping of Returns/ Exchanges:

For returns and exchanges within the USA, The Prairie Prep will issue a prepaid label when a request is completed using our online returns portal.  Please ship your items back within 5 days of receiving the label.   When placing an exchange, please note that your new item is not reserved until your return is received and processed at our factory, so we ask that you ship your items back to us at your earliest convenience.   For returns for a refund, the cost of shipping will be deducted from the refund amount.   Please reference the return summary for the amount that will be deducted.   For international returns/exchanges, customers are responsible for shipping their items back to The Prairie Prep office.   For domestic and international exchanges, The Prairie Prep will cover the cost of shipping the replacement item.

If you have additional questions:

Email us at info@theprairieprep.com

Call us at (816) 965 - 3897

• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details